Data Deletion
Última actualización: [TODO: publication date]
Este documento se publica únicamente en inglés. El texto en inglés es la versión auténtica; todavía no hay traducción disponible.
How to have your data removed from Baliza — whether you run a business that uses Baliza, or you sent a message to one through WhatsApp, Instagram, Messenger, email, Telegram or the website chat.
1. If you messaged a business that uses Baliza
The business you wrote to decides what happens to your messages; Baliza stores them on its behalf. To have your messages and contact details deleted, ask that business directly. In Baliza, a business can erase a contact, which deletes or anonymises that person's contact details, conversations, messages and files.
If you cannot reach the business, or it does not respond, write to us at [TODO: privacy contact address] with the business's name, the channel you used (for example Instagram or WhatsApp) and your username or phone number on that channel. We will pass your request to the business and, where the law requires it, act on it ourselves.
Deleting data in Baliza does not delete the copy of the conversation kept by WhatsApp, Instagram or Messenger in your own app or by Meta. Manage those in the app you used.
2. If you are a business using Baliza
- Disconnect a messaging channel: on Instagram, open Settings, Apps and websites, and remove Baliza; for WhatsApp and Facebook Pages, remove Baliza in Meta Business settings. Baliza then stops receiving and sending messages for that account. You can also ask us to remove the channel.
- Delete a person's data: erase the contact in Baliza, which deletes or anonymises their contact details, conversations, messages and files.
- Close your account: write to [TODO: privacy contact address]. [TODO: state the deletion timeline after account closure, for example 'Your organisation's data is deleted within 30 days', and make sure the implementation matches.]
3. What deletion covers
Erasing a contact deletes or anonymises the contact record, its conversations, messages and attached files in Baliza. A business can keep specific records only where it has placed a legal hold. Raw message notifications received from Meta are kept encrypted for at most 14 days and then deleted automatically. Backups that may still contain deleted data are overwritten on our normal backup cycle [TODO: state the backup retention period].
We keep a minimal record that an erasure took place. It holds no deleted content; it exists so the erasure is applied again if data is ever restored from a backup.
Contact us
Deletion requests and questions can be sent to [TODO: privacy contact address]. Our privacy policy explains in more detail what we hold and why.